IT System Trainer - North West

Information Technology is a critical part of our strategy and operation, as IT System Trainer you will be responsible for the delivery of training to staff primarily in the TMS system (GTS / ESP). As well as training the role holder will be responsible for system changes and fixes on a day-to-day basis.

• You will be working alongside the IT and business teams in multiple locations.
• Providing training to staff across all brands.
• Onboarding of new team members, encouraging development of existing team members
• Act as the highest escalation point for queries from team members.
• Work with internal colleagues and external suppliers to deliver high quality, robust solutions.

KEY ACCOUNTABILITIES

• Team mentoring and leadership – training and shaping the team to strive for excellence.
• Providing a senior escalation path for the business for issues / queries.
• Managing the allocation, prioritisation and progression of your own tasks and projects.
• To ensure the company’s overall IT equipment and services are operating effectively and efficiently as designed and expected.
• Project support and recommendations provided to the project team when required.
• Regular audit checks ensuring that all documentation is kept up to date to reflect current practices.
• Liaise with IT team, acting as the primary source of support between IT and all local sites when attending site visits.
• Review process and procedures and report any updates/improvements
• To promote good housekeeping within the department and demonstrate a professional and responsive image to others

Additional Responsibilities (If applicable)

• Compliance with all company health, safety an environmental policies and procedures
• Compliance of WEE directive for disposals of IT equipment
• Out of hours support rota where required as agreed with line manager

Knowledge / Skills / Experience

• Demonstrable problem solving skills with the ability to look beyond the obvious.
• ITIL awareness
• Good communication skills
• Strong problem solving and analytical skills
• Flexible and approachable
• Experience of mentoring junior colleagues

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Warrington, WA4 4ST: reliably commute or plan to relocate before starting work (preferred)

Experience:

• training: 2 years (required)

Work Location:

• Hybrid remote in Warrington, WA4 4ST