Customer Service Advisor

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Posted 23rd March 2021
Location Runcorn

We have a fantastic opportunity for a customer service advisor manager to join our ever-growing team in Appleton, Cheshire.

Job Purpose:

Develops a culture of customer satisfaction through timely and thorough handling of customer requests. Works in a fast-paced environment and assists the Transport planning team to ensure all job creations are done correctly.

Key Accountabilities:

  • Create jobs on the system for the planning team
  • Liaise with the planning team to produce/ create a failed log report- this is to be sent out as and when failed loads occur
  • Each morning input all WST rates
  • Organise any rebooking of failed loads and ensure the system is updated
  • Manage the Department inbox and forward emails to the relevant people
  • Provide excellent customer service to all customers via telephone /email
  • Work with the planning team to ensure all customers are contacted if there are late load issues.
  • Each morning must review all system jobs to ensure all loads are completed
  • Load Building- responsible for building efficient and rate effective loads to maximise trucks capability
  • Check customer portals for new loads
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently
  • Complete demurrage spreadsheet each day and send to relevant people

Knowledge, Skills and Experience:

  • Good Communication Skills,
  • Customer Service Support Experience
  • Excellent Listening Skills
  • Results-Driven
  • Able to Work as a Team
  • Ability to Work in Fast-Paced Environment
  • Ability to Work Under Pressure
  • Pays Attention to Detail
  • Fast Learner
  • Engaging Personality
  • Problem-Solver
  • Analytical, Patient
  • Skilled Typist
  • Multi-tasking
  • Prioritising
  • Phone Etiquette

Salary: Up to £24,000 depending on experience.

Hours: 08:00 – 18:00 Monday to Friday (1 in 5 Saturday AM – 4 hours) 

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