Customer Service Advisor

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Posted 1st July 2022
Salary £20K - £24K

We are looking for a customer service advisor to join our team in Runcorn. 

Job Purpose:

To oversee the relationships of the company with various clients. You will be responsible for obtaining and maintaining long term customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

Key Accountabilities:

  • Create jobs on the system for the planning team
  • Liaise with the planning team to produce/ create a failed log report - this is to be sent out as and when failed loads occur
  • Each morning input all WST rates
  • Organise any rebooking of failed loads and ensure the system is updated
  • Manage the department's inbox and forward emails to the relevant people
  • Provide excellent customer service to all customers via telephone/email
  • Work with the planning team to ensure all customers are contacted if there are late load issues
  • Each morning must review all system jobs to ensure all loads are completed
  • Load Building- responsible for building efficient and rate effective loads to maximise trucks capability
  • Check customer portals for new loads
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently
  • Complete the demurrage spreadsheet each day and send it out to relevant people

Knowledge, Skills and Experience:

  • Good Communication Skills
  • Customer Service Support Experience
  • Excellent Listening Skills
  • Results-Driven
  • Able to Work as a Team
  • Ability to Work in a Fast-Paced Environment
  • Ability to Work Under Pressure
  • Pays Attention to Detail
  • Fast Learner
  • Engaging Personality
  • Problem-Solver
  • Analytical, Patient
  • Skilled Typist
  • Multi-tasking
  • Prioritising Phone Etiquette

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